Return Policy

30-Day Return Window

If you're not satisfied with your FoldPro Cart or Guardrail accessory, you may return it within 30 days of delivery for a refund.

Eligibility

• Item must be unused and in its original condition
• Item must be returned in its original (or equivalent protective) packaging
• Proof of purchase (order confirmation email) is required

How to Start a Return

Email hello@mastergrade.net with your order number and reason for return. We'll confirm eligibility and provide next steps.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

Return Shipping

[Return shipping cost/responsibility — to be confirmed.]

Damaged or Defective Items

If your FoldPro arrives damaged or defective, contact us within 30 days of delivery at hello@mastergrade.net with photos of the issue. We'll arrange a replacement or refund at no additional cost to you.

Non-Returnable Situations

Items showing signs of use beyond inspection, or returned outside the 30-day window, may not be eligible for a refund. We'll always work with you in good faith on edge cases — just reach out.

Contact

Questions about a return? Email us at hello@mastergrade.net.